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BREAKING NEWS: Air Travel is about to improve dramatically.

TweetTell me you didn’t seriously click that headline because you believed it. You’re probably like me, because if I saw that headline, I’d be saying “Dear God YES! FINALLY!” but unfortunately no, it’s not getting better. I think it’s getting worse. Seriously. I’m considering only using video chat, cars or trains from now on, time [...]

A Living Social Media Case Study – US Airways – Are they listening?

Tweet Dear US Airways, This is an exercise to see if you are listening to illustrate a point.  Take note: 1 flight attendant with an attitude + my blog + social media distribution = an example of how bad news about your brand can spread.  This post isn’t about me and my experience so much [...]