Tweet The recent Facebook email SNAFU highlights an ongoing problem at Facebook; they are not eating their own dog food. Facebook holds itself out as making the world more “open and connected,” yet Facebook often makes changes that drastically affect its users without the slightest bit of open communication. If Facebook were [...]
If you want to win in business, answer the phone.
TweetVoicemail systems will never bring you a dollar of new business. That’s truth. Maybe there is someone out there that can provide data to disprove this. I’m not interested. What I am interested in, is the shift in business practices away from automation, and towards humanization. When I have a problem, I want a solution [...]
New Marketing vs Old Marketing
TweetPull, Entice, Enrich I spent a good portion of the past two days working with clients to use Social Media channels to meet the customers where they already are to provide value and generosity. This could be Twitter, Facebook, email, Youtube, LinkedIn, to name a few. I work with organizations to show them how to [...]








