TweetMarketing and advertising are not synonymous terms. Advertising is a subset of techniques that fall under the category of marketing. However in virtually all cases, marketing is synonymous with storytelling. In some cases it is telling the story of a product or service, but in its best form, it’s telling the customer a story about [...]
If you want to win in business, answer the phone.
TweetVoicemail systems will never bring you a dollar of new business. That’s truth. Maybe there is someone out there that can provide data to disprove this. I’m not interested. What I am interested in, is the shift in business practices away from automation, and towards humanization. When I have a problem, I want a solution [...]
Baseball teams and business teams, more similar than different
TweetThis past weekend, pitchers and catchers started reporting to Spring Training. I started to think about the makeup of a successful baseball team and how similar it is to crafting a winning team in business. Pitchers are on the mound for a reason. Maybe they have a rising fastball that hitter’s can’t catch up to, or a breaking ball that freezes a [...]








